We believe in excellent customer service with prompt shipping upon receiving payment and sending items as described. We answer questions as quickly as possible, but please note that we are in the Central Time Zone so please factor that in when asking questions. We take Sundays as a day of rest.
We are happy to let you know that we automatically total your bill and shipping & handling is combined on one invoice. As long as all your purchases are paid for at the same time with the one invoice you will receive the combined shipping charge. No waiting for an invoice! However, if you pay for each item separately, due to the fees we have to pay for each payment and the fees for refunding payments, we will not refund any of the shipping & handling amounts that you pay even if we ship all your purchases in one package. If you have questions about this policy, please send us an email prior to your purchase. The easiest thing is to put everything you want to purchase in your shopping cart and then checkout.
We ship only within the 50 states of the United States. We only accept US based PayPal payments. All packages will include Delivery Confirmation. We can track domestic shipments, and although we mail promptly we can not guarantee the arrival of your package within a specific time frame.
For large orders, we will combine the shipping and handling charges to find you the cheapest method. Usually the use of a Priority Mail flat rate box, based on the weight of the purchased items will save you in shipping. This is our way of giving you a discount for large multiple purchases.
We accept Paypal ONLY for credit card payments. We DO NOT accept personal checks under any circumstances. We do not accept orders over the telephone. We are not set up to charge credit cards other than through Paypal. Unless due to our error, we do not accept returns, so please ask all questions prior to purchase. Items returned to us without contacting us first will not be acknowledged or refunded.
It is your responsibility to give us a correct address for your purchase to be delivered to. Most packages are at least 6" x 10" in size or larger. If this size package can not be delivered safely to your mailbox, please make alternative arrangements prior to ordering, so that the package can be safely delivered. We do ship items in bubble envelopes so there is no need to request padded packaging.
For your security and ours, we ship only to the confirmed address on your Paypal account. Please make sure that the address on your Paypal account is the address you want your package shipped to. We do not accept an emailed address for shipping, since our shipping labels are created automatically within Paypal.
If an item is returned to us for any reason by the post office as undeliverable, wrong address, etc. it will only be sent back to you with a repayment of the shipping and handling fee. We ship to the address given by Paypal, which is their policy. We don't know where you live, so address mistakes are not our errors, nor do we cover the cost of them. If you choose not to pay the shipping and handling fee for us to reship your package, you will only receive a refund of the cost of the item less shipping and handling and a 15% restocking fee and any fees charged by the payment processing companies in association with the refund.
Notes about Shipping and Delivery:
We are located in north central Texas, USA. All packages are sent from the 75075 zip code.
All items are shipped within 24 hours or less except for Saturday afternoon, Sundays and legal national holidays.
We send shipping notifications out with each order telling you either that the package has shipped that day or will ship on a particular day (usually the next day unless it is Saturday, Sunday or a legal holiday). This means that your item is actually shipped or will ship when indicated! There is no need to email us to ask if an item has shipped once you receive this email. You will receive an automatic email from PayPal with your tracking number. You may track your purchase through usps.com.
We do not back order any item. In the rare event that an item is unavailable we will notify you promptly and refund your payment.
All US orders are sent with delivery confirmation numbers. Please note that the Post Office does not always scan a package at each stage of its journey and at times only scans the package on delivery. Therefore, if you check your Delivery Confirmation number at www.usps.com and it says that they have been notified to expect the package AND you have received a shipping notification from us, your package is in the mail. Please be patient for your package’s arrival because the mail can and does take more than a day to get across the country. While everything else in our world seems to be instant access, the mail is not one of those things that are instant. It can take a week or two for first class mail to arrive, depending on holidays, weather conditions, etc. We can not file a lost item report with the Post Office until 14 business days have passed (which is about three actual weeks). Please be aware of any Post Office holidays that may have interfered with your package’s prompt delivery. We ship all orders extremely fast, but can not be responsible for delays with the Post Office. No mail is sent by us with any guarantee of an arrival date nor do we provide refunds in the event your package doesn’t show up by any time that you arbitrarily think it should. We do our best to get your item moving, but the rest is up to the post office.
If you are concerned that your package has not arrived yet, there are several things you can do. If in the US, please first check at www.usps.com to see if a delivery status is showing for your package. If it shows that it has been delivered, please check your mailbox, the area around your mailbox, the area around any doors that the mailman could have left the package, sheds on your property, check with all family members or those who live with you if they have received it and also check with your neighbors to see if it was left with them. If you still can not find it, please speak with your post office immediately to find out where it was delivered to. Automation Design Group is not responsible for packages that show delivered by the United States Postal Service but that you can’t find. This is a matter to take up with your local post office.
When checking for delivery status at www.usps.com, if it shows ‘out for delivery’ for any day but the present one (the day you are checking), please contact your local post office immediately after checking your mailbox, the area around your mailbox, the area around any doors that the mailman could have left the package, or any sheds on your property, check with all family members or those who live with you if they have received it and also check with your neighbors to see if it was left with them. Prompt checking on your part will help you and the post office to be able to find your package while it is still in the mailman’s memory.